Functional Consultant

Salmiya, الكويت

We're looking for someone who is investigative, empathetic and has great communication skills. You understand small to medium sized businesses and the functions within them. For people with strong problem-solving skills and who love providing excellent customer service for companies that use our products & services. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Simplit's success..


  • Become a subject matter expert on all of the features and functions within software applications provided.

  • Provide expertise to clients seeking to use our provided applications effectively.

  • Document clients' needs, problems, interventions and interactions, escalate technical issues to our development team.

  • Boost Customer Satisfaction and productivity through a gamified system that gives you periodic updates on your work vs. your teammates

  • Territory: MENA or APAC


  • A lot to learn about an increasingly important technology

  • Become an expert on the product! Certification available internally.

  • Great reaction speed to tickets and quality responses that get clients to a place where their business is successful

  • Tickets from different time zones

Must Have

  • Bachelor's degree or higher is preferred or aligned experience with business and/or software

  • Affinity with software that handles functions of business, such as CRM, Accounting, Inventory, POS, and other varieties of software that our platform provides

  • Ability to learn quickly

Nice to Have

  • Arabic is a plus

  • Master degree is a plus

  • Quick learner

What's great in the job?

  • Learn about business solutions such as: CRM, MRP, Accounting, Inventory Management, Project Management, and more apps!
  • High degree of autonomy
  • Work in a small team and be the driving force for change at a growing company
  • Direct access and collaboration with an interdisciplinary team of developers’ consultants, project managers, and salespeople.
  • Growth potential across departments
Job Complexity:
Personal Evolution:
Variability of the Job:
Job Security:
Overachieving Possibilities:
Team / Company Size:

10 / 40 people

Avg Deal Size:


Sales Cycle:

3 months

Company Growth:

50% YoY

Company Maturity:



Healthcare, dental, vision, life insurance, Flexible Spending Account (FSA), Health Savings Account (HSA)


Vacation, Sick, and Holiday paid leaves

Save on commute

Pre-tax commuter benefitsbr
(parking and transit)

Discount Programs

Brand-name product and services in categories like travel, electronics, health, fitness, cellular, and more

Prime location

Only a couple blocs from BART, Caltrain, Highway 101, carpool pickup, and Bay Bridge.

Sponsored Events

Tuesday Dinners, Monthly Lunch Mixers, Monthly Happy Hour, Annual day event

Sport Activity

Play any sport with colleagues and the bill is covered

Eat & Drink

Peet's and Philz coffee provided all day to order and pantry snacks